Refund policy

Last updated: October 2, 2026

At Crosh.in, our products are handmade and carefully packed. Minor variations in colour, shape, texture, size, or finish are natural characteristics of handmade products and are not considered defects.

Order Cancellation

Orders cannot be cancelled once they have been placed.

Please carefully check your product, quantity, and delivery details before completing your order.

Damaged, Defective or Incorrect Products

We accept refund or replacement requests only when:

  • Your product arrives damaged.

  • Your product is defective.

  • You receive the wrong product.

  • The product is significantly different from what you ordered.

Please contact us within 48 hours of delivery.

Unboxing Video Required

For products that arrive damaged, you must provide a clear, continuous unboxing video.

The video should show:

  • The package before opening.

  • The shipping label.

  • The complete opening/unboxing process.

  • The product and damage clearly visible.

Please record your unboxing video before opening or using the product.

A damaged-product claim may not be accepted without sufficient video evidence, subject to applicable law.

Please keep the original product and packaging until your claim has been reviewed.

How to Request a Refund or Replacement

To make a claim:

  1. Contact us within 48 hours of delivery.

  2. Provide your order number.

  3. Send the required unboxing video for damaged-product claims.

  4. Provide clear photos/videos of the issue.

  5. Keep the product and original packaging.

  6. Wait for our team to review your request.

If your claim is approved, we may provide a refund or replacement, depending on the circumstances and product availability.

Non-Returnable

We do not accept returns or refunds for:

  • Change-of-mind purchases.

  • Products that have been used or mishandled.

  • Products damaged after delivery due to improper use or storage.

  • Minor variations that are natural to handmade products.

  • Orders cancelled after being placed.

  • Returns sent without prior approval from Crosh.in.

Refunds

Approved refunds will generally be issued to the original payment method. Processing time may depend on your bank or payment provider.

Contact

For any return or refund questions or concerns, please contact us through our Contact Us page