Shipping policy

Last updated: October 3, 2026

At Crosh.in, we carefully pack every order to help ensure your handmade products reach you safely.

1. Order Processing

Once we receive your order, we will pack it within 24 hours.

After packing, your order will be handed over to our delivery partner for shipment.

2. Delivery Time

After your order has been shipped, delivery generally takes 3–7 business days, depending on your location and courier service.

Delivery times may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Remote delivery locations

  • Other unforeseen circumstances

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

4. Order Tracking

Once your order has been shipped, you will receive tracking details through the contact information provided with your order.

You can use the tracking information to check the status of your shipment.

5. Incorrect or Incomplete Address

Please make sure your shipping address and contact details are correct before placing your order.

If an incorrect or incomplete address is provided and the order cannot be delivered, additional shipping charges may apply for re-shipping.

6. Delayed or Lost Orders

If your order is significantly delayed or appears to be lost in transit, please contact us at crosh.smile@gmail.com with your order number.

We will work with the delivery partner to investigate the shipment and assist you accordingly.

7. Damaged Packages

If your package appears damaged when delivered, please record a clear, continuous unboxing video before opening the package.

The unboxing video may be required when making a damaged-product claim. Please also keep the original packaging until your claim has been reviewed.

For more information, please see our Return & Refund Policy.

8. Contact

For any shipping-related questions or concerns, please contact us through our Contact Us page.